Privacy Policy

Align Matrimony values your privacy and is committed to being open and honest about how we collect, use, and disclose your information. This policy outlines our practices regarding your personal information.

1. Information Collection

Personal Information Collected

Align Matrimony is a matrimonial platform designed to facilitate matchmaking. We collect specific personal information to deliver our services. By using our services, you consent to the collection, use, and distribution of your personal information as described in this policy.

Types of Information Collected

Information You Provide

• Registration: When you register for our service, you provide us with your email address.
• Biodata Creation:
• Personal Information: This includes your name, image, profession, date of birth, gender, marital status, height, religion, blood group, present address, permanent address, educational qualifications, email, mobile number, and any additional details you choose to provide.
• Family Information: Details about your family, including your father's name and profession, mother's name and profession, siblings' names, relations, professions, and any additional family-related information.
• Preference Information: Your preferences regarding a potential match, such as age range, height range, profession, educational qualifications, and any other preferences you specify.
• Paid Services: When you opt for paid services, you or our payment service provider provide sensitive personal data such as bank account details, debit/credit card number, or mobile banking number.
• Testimonials: Any success stories and photos you submit.
• Customer Care: Details shared with our customer care team for monitoring, training purposes, and service improvement.

Information Not Directly Provided by You

• User Activity: We collect information about your login times, account status, live status, biodata requests sent or received, and match profiles.
• SMS Permission: We use OTP to verify your mobile identity.

2. Use of Information

We use your information for the following purposes:

• Account Management: To manage and maintain your account.
• Customer Support: To provide you with customer support.
• Service Improvement: To analyze and improve our services.
• Communication: To contact you about services, specials, or deals that may interest you.

3. Information Sharing

We do not sell, rent, share, trade, or give away your personal information, except as described in this policy.

• With Other Users: Information you provide is published to facilitate matchmaking.
• With Service Providers and Partners: We may use third-party service providers for website and application development, hosting, maintenance, backup, storage, payment processing, analysis, and other services. These providers may need to access your information to perform services on our behalf and are bound by strict confidentiality and data protection obligations.
• With Law Enforcement: We disclose information as required by law or to protect our rights, safety, and the safety of others.

4. Accessing and Changing Information

You can review and edit your information through our app. However, some information, such as your name, gender, date of birth, father's name, mother's name, and siblings' names, cannot be changed directly. If you need to correct this information, please contact us.

5. Information Security

We implement industry-standard safeguards to protect your information. While no security system is impenetrable, we use encryption to protect sensitive information during transmission and restrict access to personal information to employees who need it for specific job functions.

6. Information Retention

If you choose to deactivate your account, you can select the "turn off" option. Once deactivated, we will cease sharing your information with others. However, your biodata will be securely stored in our database. This retention is necessary to prevent the creation of fake accounts, ensure data integrity, and comply with potential inquiries from law enforcement agencies.

7. Account Deletion

If you choose to delete your account, all personal information including your biodata, interest requests, and matches, will be permanently deleted. However, certain details such as your login email, mobile number, report data, and some other information will be retained to prevent the creation of fake accounts and protect against fraud.

Additionally, if you delete your account, any active plans or subscriptions will be cancelled and cannot be reinstated. Furthermore, if you later reopen an account using the same email and mobile number, you will no longer be eligible for any free basic services that were initially offered.

To delete your account, please visit this page and follow the instructions provided.

8. Policy Changes

We will notify you of any policy changes via email or app notification. If we intend to use your information in a new way, we will seek your consent before doing so.

9. Contact Us

For questions about this privacy policy or your dealings with our app, please contact us at support@alignmatrimony.com.

This privacy policy ensures you are fully informed about how Align Matrimony handles your personal information. If you have any further questions, feel free to reach out to us.